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Edit File: info.xml

<soft xmlns="http://www.softaculous.com">
	<overview>
		<img src="logo.gif" style="float:right; margin:10px" width="250" alt="" />{{overview}}
	</overview>
	<features>
		{{features}}
	</features>
	<demo>
		http://www.softaculous.com/demos/Vision_Helpdesk
	</demo>
	<ratings>
		http://www.softaculous.com/softwares/customersupport/Vision_Helpdesk
	</ratings>
	<space>
		100979378
	</space>
	<support>
		http://support.visionhelpdesk.com/
	</support>
	<version>
		5.6.8
	</version>
	<mod>47</mod>
	<mod_files>1</mod_files>
	<release_date>02-12-2022</release_date>
	<admin>manage/</admin>
	<min_require>4.0.0</min_require>
	<softversion>
		4.5.4
	</softversion>
	<requirement check="php" type="version" operator="ge" value="7.3.0" />
	<requirement check="php" type="extension" name="curl" />
	<requirement check="php" type="extension" name="ionCube Loader" />
	<languages>
		<english-overview>
		Vision Helpdesk offers customer service solutions for every size business, It offers three customer support solutions
		 1. Help Desk Software : Multi channel customer support ticketing help desk that allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CHATS, CALLS everything under single roof.
		 2. Satellite / Multi Company Help Desk : Manage your multiple brands or different companies customer support at centralized place, Setup different customer portal for each brand. Manage staff in different timezones and offer global customer support. 
		 3. IT Service Desk : Service Desk software is enterprise level IT Help Desk that includes features from Help Desk and Satellite Help Desk additionally it offers ITIL / ITSM Modules - Incident, Problem, Change, Release, Contract, Financial Management, Service and Product Catalog, Vendor Management and more..
		 
		You will need a Valid License key to install and run Vision Helpdesk.
		 
		Vision Helpdesk is licensed under their <a href="https://www.visionhelpdesk.com/terms-and-conditions" target="_blank">Software License Agreement</a>.
		</english-overview>		
		<english-features>
Online Issue Tracker 
Track issues online, Ticket creation using web interface and Email Parsing. Fetch emails using email piping, POP3, IMAP, POP3 SSL, IMAP SSL. Advance features like Two Way Email Parsing | Catch All Rules | Pre and Post Email parsing | manage Break-Lines 
Ticket Billing 
Prepaid and Postpaid Billing | Manage Credit | Create Invoice | Taxation | Bill Tickets Per Minute | Per Hour| Per Ticket | Per Post, Track Bill Time, Multi-Currency | Automation and much more.. 
Blabby - Staff Collaboration 
Private Social Hub for your staff members to communicate, share knowledge | files | presentations | collaborate on ticket issues. 
Task Management 
simplified way to create, track and assign project tasks to multiple staff agents and link them to incidents. 
Help Desk Gamification 
Gamify your help desk platform by setting up agent achievement levels and quests 
Knowledge-base Management 
Predefined Replies for Staff, Manage Knowledgebase for Clients and Staff, Create Forums, Question and Answer, Bug Submission, Feature Requests, Manage Downloads and more.. 
Help Desk Automation 
Work Flow | SLA and Escalations — Automate your tickets work using rule based criteria and decide what action system should take on matching specific criteria conditions. Setup SLA's and offer timely response to tickets.
		</english-features>
		<english-exp_license>You can get free trial license <a href="http://www.visionhelpdesk.com/free-trial" target="_blank">here.</a></english-exp_license>
	</languages>
</soft>