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Edit File: info.xml

<soft xmlns="http://www.softaculous.com">
	<overview>
		<img src="logo.gif" style="float:right;margin:10px;" alt="" />{{overview}}
	</overview>
	<features>
		{{features}}
	</features>
	<demo>
		http://www.softaculous.com/demos/HESK
	</demo>
	<ratings>
		http://www.softaculous.com/softwares/customersupport/HESK
	</ratings>
	<space>
		15469174
	</space>
	<support>
		http://www.hesk.com/
	</support>
	<version>
		3.7.2
	</version>
	<mod>74</mod>
	<release_date>10-01-2026</release_date>
	<admin>admin</admin>
	<min_require>2.5.0</min_require>
	<softversion>
		4.5.4
	</softversion>
	<requirement check="php" type="version" operator="ge" value="5.6.0" />
	<requirement check="php" type="extension" name="gd" />
	<languages>
		<english-overview>
		<font size="5" color="#182e7a">Hesk</font> is Free PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website.
		<br /><br />
Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests.
		</english-overview>		
		<english-features>
<ul>
<li>unlimited personalized accounts for staff</li>
<li>unlimited categories</li>
<li>canned responses</li>
<li>file attachments</li>
<li>fully-featured knowledgebase (articles, categories, search,...)</li>
<li>custom fields in the "Submit a ticket" form</li>
<li>anti-SPAM checks when submitting a ticket</li>
<li>powerful ticket search functions</li>
<li>e-mail notifications of new tickets and replies</li>
<li>rating of staff replies and knowledgebase articles</li>
<li>autoclose tickets after X days</li>
<li>easy-to-use web interface</li>
<li>easy to translate to any language</li>
<li>and many more!</li>
</ul>
		</english-features>
		<english-exp_ad_pass>New password. Leave blank if you do not want to reset the password</english-exp_ad_pass>
		<english-err_no_username>Please provide the username to reset the password</english-err_no_username>
		<english-err_no_such_user>The Admin username is incorrect and does not exist!</english-err_no_such_user>
	</languages>
</soft>