Dear [CLIENTNAME],Thank you for contacting us. A support ticket has been created for your request and you will be notified through this email when a response has been made.For your reference, your ticket ID is: [TICKETNUMBER].Thank you and you can expect to hear from us shortly.[COMPANYNAME]
Hi there,Regretfully, we were unable to create a ticket for your request as our support system did not recognize your email address as belonging to one of our customers.Please try submitting your request again using the email address associated with your client area account.Thank you for your understanding.[COMPANYNAME]
Dear [CLIENTNAME],An invoice (#[INVOICENUMBER]) has been generated on your account for the amount of [AMOUNT] which is due on [DATE].Invoice Details:
Dear [CLIENTNAME],A draft invoice has been created on your account which you can review within the client area.Please note, this is a draft invoice only and is not a bill.Draft Invoice Details:Invoice Number: #[INVOICENUMBER]Invoice Amount: [BALANCEDUE]
Draft Invoice Details:[INVOICEDESCRIPTION]If you have any questions, please don’t hesitate to contact us and we’ll be happy to help.Thank you for your continued business.[COMPANYNAME]
Dear [CLIENTNAME],This is a notification to let you know an invoice on your account has been voided.Invoice Details:
Dear [CLIENTNAME],This is a notification to inform you of a processed refund for invoice ID [INVOICENUMBER], for [BALANCEDUE].Depending on your payment method, it may take up to 5 - 7 days for the payment to be processed into your available balance.If you have any questions, please don’t hesitate to contact us at [BILLINGEMAIL].Thank you.[COMPANYNAME]
Dear [CLIENTNAME],An invoice has been created on your account for [BALANCEDUE] which is due on [DATE]. If you have a card on file, it will be automatically charged on the due date.Invoice Details:
Dear [CLIENTNAME],An invoice has been created on your account for [BALANCEDUE] which is due on [DATE]. As you have an active subscription, there is no need to make a manual payment.Invoice Details:
Dear [CLIENTNAME],Thank you for your payment for invoice #[INVOICENUMBER].Invoice Details:
Dear [CLIENTNAME],This is a notification that a recent attempt to charge the registered card we have on file failed.As your card was declined, you would need to log in to the client area to pay your invoice manually (which you can do so using your existing card, or by adding another card).Invoice Details:
Dear [CLIENTNAME],Your invoice ([INVOICENUMBER]) which was generated on [SENTDATE] is currently overdue. To avoid service disruption, please log in to the client area and submit a payment bringing your account into good standing.If you experience any issues while submitting a payment, please don’t hesitate to let us know by contacting our billing team at [BILLINGEMAIL].Invoice Details:
Dear [CLIENTNAME],The registered card we have on file (ending with [CCLASTFOUR]) will expire on [CCEXPDATE]. To avoid your payments failing due to an expired card, please update the registered card within the client area ([CLIENTAPPLICATIONURL]).If you have any questions, please don’t hesitate to contact us at [BILLINGEMAIL].Thank you for your continued business.[COMPANYNAME]
Dear [CLIENTNAME],This is a notification to let you know your service with us has been suspended due to a lack of payment. To resume your service, please submit payment as soon as possible bringing your account back into good standing.If you have any questions, please feel free to contact our billing team at [BILLINGEMAIL].Thank you, and we hope to hear from you soon.[COMPANYNAME]
Dear [CLIENTNAME],This is a notification to let you know the domain name [DOMAINNAME] is set to expire soon, on [EXPDATE]. Your domain can be renewed within the client area. Please note, if your domain expires, your website and emails will go down until the domain has been renewed successfully.If you have any questions, please don’t hesitate to let us know.Thank you for your continued business.[COMPANYNAME]
Dear [CLIENTNAME],
We have received a request to reset the password of your client area account at [COMPANYNAME].
If you made this request, click on the confirmation link below to confirm your password reset request.
Reset My Password
Thank you,
[COMPANYNAME]
Thank you for registering at [COMPANYNAME]. To get started, click on the activation link below. Confirmation URL: [CONFIRMATION URL]Thank you,[COMPANYNAME]
Dear [CLIENTNAME],This email confirms your password has been successfully reset. You can now log in to the client area using the new password.If you experience any issues logging into your account, please don’t hesitate to contact us.Thank you,[COMPANYNAME]
This email confirms your account has been activated successfully and a new password has been generated for your account. You can now log in to the client area using the password below:
Log in URL: [CLIENTEXEC URL]/index.php?fuse=home&view=login
Username: [CLIENTEMAIL]
New Password: [NEWPASSWORD]
If you experience any issues logging into your account, please don''t hesitate to contact us.
Dear [CLIENTNAME],Thank you for your interest in becoming a [COMPANYNAME] customer. Unfortunately, we were unable to accept your order at this time.If you have any questions, please feel free to contact us at [SUPPORTEMAIL].Thank you for your understanding.[COMPANYNAME]
Dear [CLIENTNAME],An update has been made to your ticket, which you can view below:Ticket Response:[DESCRIPTION]If you would like to view this ticket’s full history, click here: [TICKETURL]. You may need to log in to the client area with your email address (username) and password to access the ticket.If you would like to respond to the ticket, you can do so by replying to this email or through the client area detailed above.Thank you,[COMPANYNAME]
Hello,This email is an automated notification to inform you a ticket #[TICKETNUMBER] has just been assigned to you.Ticket Details:
Dear [CLIENTNAME], A ticket was recently marked as closed on your account (Ticket #[TICKETNUMBER] - [TICKETSUBJECT]). As part of our ongoing commitment to constant improvement, we would appreciate it if you could tell us how you felt your support experience was. From the options below, select how you feel your overall recent interaction with us went
Dear [CLIENTNAME],We wanted to check in regarding ticket #[TICKETNUMBER] as we have not received a response from you in a while.Please note, unless we hear from you the ticket will automatically close after 24 hours. If you feel this ticket has not been resolved, please update the ticket, preventing it from closing.Thank you for your understanding and for your time.[COMPANYNAME]
Hello,This is an automated notification to inform you a new high priority ticket has been created.Ticket Details:
Hello,This is an automated notification to inform you of a new support ticket that has been created in the [DEPARTMENT] department.Ticket Details:
Hello,A new support ticket has been assigned to the department [DEPARTMENT].Ticket Details:
Dear [CLIENTNAME],This is an automated notification to inform you we have created a ticket on your account. You can find the details of the ticket below:Ticket Details:
Dear [CLIENTNAME],A new ticket has been created on your account. You can find the details of the ticket below:Ticket Details:
Hello,An update has been made to Ticket #[TICKETNUMBER] by [CLIENTNAME].Ticket Details:Ticket ID: #[TICKETNUMBER]Ticket Status: [TICKETSTATUS]Ticket Link: [TICKETURL]
Hello,This is an automated notification to let you know [CLIENTNAME] has rated their support experience for ticket #[TICKETNUMBER].The client rated the overall support experience for this ticket as [DESCRIPTION]
Ticket Details:
Thank you for choosing [COMPANYNAME] to be your web hosting provider. This email contains the details and credentials you need to make use of your hosting account.
Note: If you have purchased a domain name during the signup process, it may not be visible for up to 48 hours while the DNS propagation completes.
New Account Information:
Domain Name: [DOMAINNAME]Control Panel Login: https://[SERVERHOSTNAME]:2083Control Panel Username: [DOMAINUSERNAME]Control Panel Password: [DOMAINPASSWORD]
DNS / Nameserver Information:
For your website to resolve to our servers, you will need to update your domain name''s DNS / nameservers to those listed below:
[NAMESERVERS]
FTP Access:
FTP Hostname: [SERVERHOSTNAME]FTP Username: [DOMAINUSERNAME]FTP Password: [DOMAINPASSWORD]
If you have any questions, please don''t hesitate to let us know by emailing [SUPPORTEMAIL].
Dear [CLIENTNAME],Thank you for registering with [COMPANYNAME]. This email confirms your newly created account within our client area, where you can manage your products, billing, and request support when needed.If you have ordered another product/service while registering, a separate email will contain relevant product details and credentials.Log in Credentials:
Thank you,[COMPANYNAME]
Dear [CLIENTNAME],Thank you for your recent domain purchase with [COMPANYNAME]. This email confirms the registration has been successful, and you can now manage the domain name within the client area.Note: It can take up to 48 hours after registration or updating the domain’s nameservers to resolve fully. This is due to a process called DNS propagation.Please don''t hesitate to contact us at [SUPPORTEMAIL] if you have any questions or issues.Thank you,[COMPANYNAME]
Hi there!Great news! A new order has been registered at [COMPANYNAME]. Details of the order can be found below:[ORDERINFO]Thank you,[COMPANYNAME]
Dear [CLIENTNAME],This is a reminder notification to let you know your domain name ([DOMAINNAME]) has expired on [EXPDATE].As your domain has expired, any website and email services running on this domain will no longer work, until the domain has been renewed successfully.You still have the opportunity to renew your domain name before it is deleted by logging into the client area at [CLIENTAPPLICATIONURL].If you have any questions, please don’t hesitate to contact our billing team at [BILLINGEMAIL].Thank you and we hope to hear from you soon.[COMPANYNAME]
Dear [CLIENTNAME],This is a notification to confirm we have successfully received your cancellation request for the package: [PACKAGEREFERENCE].A follow-up notification will be sent to your email address once your cancellation request has been processed.Thank you,[COMPANYNAME]
Dear [CLIENTNAME],This email confirms we have received your request to remove your cancellation request for package: [PACKAGEREFERENCE].Your original cancellation request will no longer be processed, and your package will remain active.If you have any questions, please don’t hesitate to contact us at [BILLINGEMAIL].Thank you for your continued business.[COMPANYNAME]
Dear [CLIENTNAME],This email confirms your cancellation request for package [PACKAGEREFERENCE] has been processed successfully.No further invoices or charges will be made for this package.If you have any questions, please don’t hesitate to contact our billing team at [BILLINGEMAIL].Thank you,[COMPANYNAME]
Dear [CLIENTNAME],Thank you for choosing [COMPANYNAME] as your VPS hosting provider. This email contains the details and credentials you need to make use of your server.Note: If you have ordered a control panel as part of your VPS server, it may take additional time to fully provision and install.Your Server Details:Hostname: [CUSTOMPACKAGE_VM Hostname]Primary IP: [DOMAINIP]Root Password: [CUSTOMPACKAGE_VM Password]Operating System: [CUSTOMPACKAGE_VM Operating System]
SSH Access Details:
Hi [CLIENTNAME],
Congratulations! A new pending commission for [AMOUNT] has been generated on your [COMPANYNAME] affiliate account
Commissions are held in a pending state for [PAYOUTDAYS] at which point they will be reviewed and become eligible to be paid out.
You can view all of your commissions by logging into the client portal and navigating to the Affiliate page in the top-right drop-down menu.
Kind Regards,
Congratulations! A commission for [AMOUNT] has been approved on your [COMPANYNAME] affiliate account.
If you meet the minimum balance of [MINPAYOUTAMOUNT] you can request a payout within the client portal.
Thank you for signing up for [COMPANYNAME]’s affiliate program! We are pleased to announce your affiliate application has been approved.
Your unique affiliate link is: [AFFLINK].
A commission of [DEFAULTCOMMISSIONAMOUNT] will be generated whenever someone clicks on your affiliate link and signs up for one of our eligible packages.
To view your affiliate account metrics & commissions, log into our client portal and click on the Affiliate link located in the top right drop down menu.
Thank you again for your interest in promoting [COMPANYNAME], and if you have any questions, please don’t hesitate to reach out.
Hi there,
This is a notification to inform you a new affiliate has signed up and requires your approval.
To approve/decline the affiliate application, click here.
Affiliate Details: